In the latest article celebrating the most innovative and pioneering home care solutions of 2020, HCI puts the spotlight on Yorkshire-based software supplier CareFree Management.
Click here to read more about our Home Care Solutions of the Year series.
See below to find out how CareFree responded to the pandemic and supported home care businesses to continue to provide quality care to their clients.
Company: CareFree Management
When the global COVID pandemic hit, the CareFree directors were determined to do everything they could to offer their extended support to their customers and their clients.
They made the quick decision to transform the whole business so everyone was able to work remotely with little or no disruption. This included installing teams for better internal communication and a new phones system to enable remote working. This also allowed customers to continue getting assistance from the CareFree support team.
The business set up a brand-new customer offer, including zero set-ups costs, free training and the first three months free of charge, to allow a seamless transition.
In addition, CareFree created exclusive COVID offers for its customer base. These included free access to the OnCall app, which enables carers to view some of CareFree’s key features so staff can make necessary changes from a mobile or a tablet.
The company gave free access to its carer/client portals, increasing communication with staff out in the field and creating transparency for family members at home, checking on the wellbeing of loved ones.
It also reduced additional CareFree licenses to help with the need for extra staff to work remotely.
CareFree said it takes pride in going above and beyond to ensure its customers get the best service and it fully understands that each company will have their own requirement. Each customer is assigned a dedicated Account Manager who manages each process from start to finish. This includes a tailored consultation, demonstration, customised training delivered by the TAP qualified team and unlimited support from the CareFree team.
During this challenging period, no CareFree members of staff were furloughed or redundancies were made. In fact, the team has accrued three new additions in various capacities.
“We feel by not making cut backs, this has helped us maintain our customer support,” the company said.
“As a result, our customers have recognised how well we have supported and adapted our business during COVID to ensure minimal disruption, which has been invaluable to them, especially where severe restrictions have been in place. This has helped us maintain our 98%+ client retention rate, with over 18 years within the industry.”