Continuing our celebration of the most innovative and pioneering home care solutions of 2020, HCI shines the spotlight on CareLineLive.
Click here to read more about our Home Care Solutions of the Year series.
Here’s how CareLineLive’s home care management software has been helping home care providers continue to care for their clients throughout the pandemic, without disruption.
CareLineLive’s cloud-based home care management software has allowed remote working to become the norm, with minimal impact on providers’ day-to-day operations.
When the first lock-down was announced, one customer said that CareLineLive was like having all their filing cabinets installed on their laptops and mobile phones.
CareLineLive allowed seamless communication between carers, managers, clients and families to continue, without having to meet face to face. For example, the Carer Companion mobile app enabled carers to have their rosters and clients’ care requirements updated in real-time, which results in person-centred and responsive care. At the start of the pandemic, the company also updated its mobile app to include quick reference information about COVID-19 and hygiene prompts.
The Carer Companion mobile app’s real-time call monitoring has also enabled managers to easily locate their carers, from their last recorded visit, for socially distanced PPE delivery, reducing unnecessary office visits.
Also during the pandemic, whilst visiting relatives has been restricted, CareLineLive’s Family & Friends Portal has given families access to information about their loved ones’ care, including visit notes, task completions and care schedules. Furthermore, using CareLineLive’s reports, providers in England have easily compiled the information needed for daily CQC returns regarding Covid-19.
With the ongoing challenges of COVID-19, CareLineLive’s priority is to provide a complete software solution that allows home care agencies to provide high-quality, person-centred care to the elderly and vulnerable in their own homes.