A Home Instead franchise based in Shrewsbury has been described as proving the ‘gold standard’ of care in its latest CQC report, which rates the provider as ‘Outstanding’.
Home Instead Senior Care Shrewsbury, Ludlow and Oswestry, which was set up in 2013 by Rachael Griffiths, was praised by inspectors for its “overwhelmingly positive” feedback from service users, families and care professionals.
The service was rated ‘Outstanding’ for being caring and well-led, an improvement on its 2017 inspection, when it was rated ‘Good’ for all areas of inspection.
The CQC report noted that the provider places people at the centre of the service and consulted with them in all aspects of their care.
The service also works with healthcare professionals to ensure people’s needs are met effectively and consistently.
“A professional we spoke with gave very positive feedback about the service and described the service as ‘gold standard’,” the report said.
Commenting on the achievement, Griffiths said: “I am so proud of our team in which every member works hard to provide a service that benefits people in the local community.”
“The feedback and comments in the report are humbling. Our clients are the most important people in the world to us and we will continue to strive to provide the best service we possibly can.”
Amanda Lyndon, CQC head of Inspection for Adult Social Care in the central region, said: “Our inspection team was very impressed by the level of support offered to people using this service.
“People told us caregivers were exceptionally caring, thoughtful and they received a truly personalised service that exceeded their expectations.
“The management team were excellent role models in the delivery of high-quality care and support. Their positive leadership style focussed on independence and empowerment for people who used the service and caregivers alike.”