The chief executive of Home Instead has been handed a special recognition award for his leadership and commitment to the wellbeing of staff and clients.
Martin Jones was named a WorkBuzz Hero at the virtual Best Franchise Awards earlier this week, an accolade that was created two years ago to recognise individuals who have had a lasting impact on their franchisees and their sector.
Home Instead has undertaken WorkBuzz Franchisee and Customer engagement and satisfaction surveys since 2013, and last week it revealed that it had achieved its best ever client satisfaction scores in 2020.
On presenting the award at the virtual awards ceremony, Steven Frost, CEO of WorkBuzz said: “It is without doubt that Martin’s expert leadership, foresight and commitment to the wellbeing of all Home Instead stakeholders has been a significant contributor to the exceptional survey results achieved by the company last year.
“Martin’s commitment to improving the lives of older people beyond the Home Instead network is demonstrated through a range of voluntary appointments including chair of The Silver Line and Age UK trustee.
“As a member of the UKHCA and TSA boards, he is helping to bring innovation to the homecare sector whilst advocating quality homecare as the preferred care option. As a trustee of the CWC he is also championing the role of caregivers.”
Accepting the award, Jones said: “I am absolutely honoured to have been selected for this award. It is very humbling and particularly rewarding to receive it at this time.
“In a year when it was far from business as usual, the Home Instead family has pulled together like at no time before. In doing so we have been able to continue to deliver our person-centred, high quality care at scale; despite everything that the pandemic has thrown at us.”