Home Instead Oxfordshire service improves from Good to Outstanding

Home Instead N Oxfordshire CQC Oustanding-4320×2806

Home Instead Senior Care North Oxfordshire has been rated ‘Outstanding’ by the CQC after a quality improvement drive.

Established in 2013 by Graham and Elaine Holtom, the service provides personal care to people living in Deddington and Banbury.

During an inspection in January, inspectors rated the care provider ‘Outstanding’ for being caring and well-led and ‘Good’ for being safe, effective and responsive to peoples’ needs.

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At the last inspection in September 2016, the service was rated ‘Good’ for all five inspection areas.

Inspectors noted in their latest report that staff worked in partnership with external health and social care professionals to ensure they were supported well, and “lessons were learnt” where appropriate to improve the service further.

The CQC report went on to say that there was a particularly strong emphasis on the improvement of staff training. This included the provider supporting staff to study additional qualifications in areas such as end of life care.

Staff were also praised for “going the extra mile” in ensuring people lead a good and safe quality life. One person was helped to reduce their loneliness and anxiety by their carers, who supported them in social interactions with their neighbours.

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said: “It is great to congratulate Home Instead Senior Care on achieving yet another Outstanding rating near Banbury, Oxfordshire.

“People were receiving exceptional care with services being developed and tailored to their needs and at the same time promoting independence.

“Staff spent time getting to know people to build meaningful and valued relationships with them. People were treated with compassion and kindness.

“It was clear throughout the inspection, that the staff took pride in their work and went the extra mile for the people they supported. I would like to congratulate the service on attaining an overall rating of Outstanding again.”

Home Instead Senior Care North Oxfordshire joins a very select group of companies as only 3% of adult social care providers have achieved this rating since the introduction of CQC’s Ofsted-style approach to inspection and regulation in 2015.

Speaking of the rating, co-founder Graham said, “Elaine and I could not be more pleased with the outcome. Our care services are very different, and we take a unique approach.  

“The care our team provides has to pass the ‘mum test’ – is the care of a standard that would be good enough for our own mums?”

Registered manager Elaine said: “Our clients and their families are at the centre of highly personalised services developed around their specific needs. We are all committed to changing the face of ageing through the delivery of high quality care and support and the CQC report reaffirms that we are absolutely getting it right.”

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Sarah Clarke

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