Home Instead Senior Care says it now has more outstanding ratings than any other home care provider after receiving its 40th credential from the CQC.
This latest outstanding rating has gone to Home Instead’s office in Richmond, South West London, run by Mike Jefferies.
To date, only 3.3% of domiciliary care providers have been rated as outstanding under the new inspection regime introduced in 2015. This compares to 25% of Home Instead offices in England which have achieved the highest rating.
Commenting on this achievement, managing director of Home Instead Senior Care, Martin Jones said: “Our mission to change the face of ageing and be the employer of choice in the sector informs everything that we do and allows us to focus on quality elderly care.
“Achieving 40 outstanding ratings bears testament to the commitment of our franchise owners across the network and the absolute dedication of our wonderful CAREGivers.
“Our congratulations go to Mike Jefferies and his team in Richmond whose glowing report was a pleasure to read.”
In the CQC report, the Richmond team was praised for putting people at the centre of the personalised care they received. It was also complimentary about the community initiatives developed by the staff to minimise social isolation.
The inspectors highlighted the various not-for-profit events that Home Instead run in the local community. These events are open to anyone and include monthly supper clubs, quarterly tea parties and a gentleman’s lunch club.
Speaking in December, CQC chief inspector of Adult Social Care Andrea Sutcliffe CBE said: “As the independent quality regulator, CQC’s work is guided by a simple principle – is this a service I would be happy for my Mum or anyone I love to use? I’m thrilled that this shines through in so many of Home Instead’s offices across the country, and I have a feeling they won’t stop here.
“As Home Instead knows; the very best adult social care comes down to fantastic leadership, a transparent and open culture, great support for staff, a desire to continually improve and people being at the heart of how safe, person-centred and compassionate care is delivered. As Home Instead demonstrates time and time again, it can be done.
“Congratulations to everyone at Home Instead on your inspirational achievement.”