Hospice at Home, a palliative care service based at St Luke’s Hospice in Basildon, has been rated Outstanding by the Care Quality Commission (CQC) following its first inspection.
The service, which registered with the CQC in August 2018, supports individuals in their wish to be cared for at home as they reach the end of their lives, facilitates rapid discharge from hospital and avoids unwanted hospital admission.
It was given the top rating for being responsive, well-led and caring, and was rated “Good” for being safe and effective.
Commenting on the achievement, Gill Booth, head of Community Services at St Luke’s Hospice, told Home Care Insight: “This rating is a huge credit to all our staff and the Hospice management, the CCGs for supporting us and for the partnership with SPDNS Nurse Care.
“The team work together – 24 hours a day, 7 days a week – in a truly dedicated and passionate way. Our Hospice at Home service gives people the choice of being cared for in the comfort of their own home which is incredibly important, and it helps avoid unnecessary and often unwanted trips to hospital. I’m extremely proud of the team and thank everyone for their hard work and commitment to the serviceand the people we support.”
CQC inspectors said in their report that people received “exceptionally good” palliative and end-of-life care, as well as practical support and emotional care from a “dedicated team” of staff who placed people and their families at “the heart of the service”.
Staff were also praised for being “highly motivated” and “passionate” about providing outstanding person-centred care to people when they needed it.
People and their relatives told inspectors that they thought of their carers as family members who were “highly compassionate” and caring.
Hospice at Home was also praised for forging strong links with other professionals and working collaboratively with them to ensure people’s needs were met in a timely way.
Commenting on the service, one professional said: “The service is outstanding, demonstrating commendable resilience, responsiveness and commitment to all service users, patients, carers, families, and bereaved people, but also to St Luke’s as a partner organisation.
“The team, from managers to admin support to nurses and carers, are genuine and dedicated. They show high levels of empathy, courage and caring in the face of a difficult and often emotive job/service.”