A housing with care scheme is celebrating receiving its fourth ‘Outstanding’ rating this year.
Dovecote Meadow in Sunderland, operated by Housing 21, is now in the country’s 2% of care facilities for older people considered to be ‘Outstanding’ by the CQC.
The news follows Housing 21’s three services in the West Midlands and the South West of England receiving the top rating earlier this year.
Dovecote Meadow was praised by inspectors for its “exceptional leadership” and “skills and caring” members of staff.
“Staff were highly skilled and knowledgeable about each person they cared for and they were extremely committed to making a positive difference to each person. They were enthusiastic and believed passionately in the ethos of the service,” the CQC report said.
“Staff knew the people they were supporting very well and care was provided with exceptional patience and kindness. The service went to great lengths to ensure people’s privacy and dignity were always respected.”
Commenting on the report, Housing and Care manager Maureen Hall said: “The team are absolutely delighted that all of their hard work has been formally recognised by the CQC – and I am incredibly proud of them too.
“They are always willing to go beyond expectations when it comes to providing the care and support that our residents benefit from on a daily basis. This rating has not only put Dovecote Meadow on the map, but is also a boost for the whole of Sunderland.”
Inspectors noted that there was a strong and effective governance system in place at Dovecote, and processes were in place to manage and respond to complaint and concerns.
There was also “clear evidence” of collaborative working and “excellent communication” with other professionals to meet people’s need and maintain their independence wherever possible, the CQC said.
Kris Peach, director of Extra Care at Housing 21 said: “I am delighted to see Dovecote Meadow achieve ‘Outstanding’ in an inspection report. To now have four ‘Outstanding’ ratings across Extra Care is a massive achievement and a result of a lot of hard work throughout recent months and years. This puts Maureen, the Housing and Care Manager, and the whole team into the very top tier of registered care services, not only in Housing 21, but across the country. The whole organisation is incredibly proud of the team at Dovecote Meadow.
“This rating means that people living in Dovecote Meadow have had, and can continue to expect to receive an outstanding care service. The CQC report illustrates that the whole team does an incredible job of helping older people to live independently in a community setting, with the added benefit of personalised care and support.”
Dovecote Meadow provides personal care to people living in apartments on a shared site. Eighty-three people were using the service at the time of inspection.