A housing with extra care development in the West Midlands has been rated ‘Outstanding’ by the Care Quality Commission.
Knaves Court in Brownhills, operated by Housing 21, is now in England’s 2% of care facilities for older people considered to be ‘Outstanding’ by the regulator.
The development is one of Housing 21’s Extra Care Living courts, which provides private and secure apartments with access to on-site care for those who need it.
It was rated ‘Outstanding’ for being responsive and well-led and ‘Good’ for being safe, effective and caring.
Inspectors said in their report that residents received support that was “exceptionally personalised” and responsive to their needs.
They also noted that staff were consistently supported to be effective in their role and develop their knowledge and confidence.
Deborah Wright, Housing and Care manager at Knaves Court said: “We are delighted to be described as Outstanding by the CQC. Our team here work so hard to ensure our residents receive person-centred care so we are over the moon for the inspection report to truly reflect this.”
Kris Peach, director of Extra Care at Housing 21 said: “Being rated as Outstanding means that people have had an exceptional experience of receiving care. This CQC report illustrates that the whole team at Knaves Court does an incredible job of helping older people to live independently in a community setting, with the added benefit of personalised care and support.
“We are very pleased to have our second Outstanding service and it is no coincidence that they are both in Walsall – thanks to the collaborative team approach.”
Knaves Court is delivered in partnership with Walsall Council.