A home care provider based in Hull has been rated ‘Inadequate’ and placed into special measures after its first inspection.
Precise Healthcare Solutions provides care to people with dementia, eating disorders, learning disabilities, mental health conditions and physical disabilities.
But, during its inspection in July, the CQC found multiple breaches of regulations related to safeguarding procedures, risk management, care planning, staff recruitment and training.
The inspection report, published this week, notes that staff were recruited in London and provided with accommodation an hour away from the area where people required support.
As there were several calls to attend, this meant there were times when staff were late for care calls.
Inspectors also found that staff were not recruited safely and important employment checks were missing from the staff files.
The staff who carried out the initial assessments and wrote the care plans had no recruitment documents or evidence of their training, the report said.
This meant that care plans did not provide enough information to guide staff in how to support people in the way they preferred.
The damning report also said that staff had completed a medicines management course and records stated they had also completed various on-line courses; however, there were no certificates to evidence these.
The manager and directors also came under fire from the watchdog, with the report stating: “The registered manager and directors of the service lacked knowledge and specific skills required for their roles. There was no structured quality monitoring in place to identify shortfalls and for learning to take place.”
Precise Healthcare Solutions has been placed into special measures and the CQC is considering its regulatory response.