A domiciliary care agency based in Stockton-on-Tees, County Durham, has been placed in special measures by the CQC after inspectors found “multiple breaches” relating to safe care and treatment.
CRG Homecare Stockton provides support to older people with dementia and adults with physical or mental disabilities living in Stockton-On-Tees and Redcar-In-Cleveland.
But the service was rated ‘Inadequate’ by the CQC on the back of an inspection in September.
The CQC found that improvements had not been made to the quality of record keeping relating to the care and treatment of people, despite the provider putting in place an action plan following the last inspection in May 2017.
It also found that staff were not responsive to risk, and safeguarding alerts had not always been raised when needed.
Accidents and incidents were not routinely recorded and systems had not been in place to ensure lessons were learned, the report went on.
Inspectors said that medicines were not always managed safely and records had not been completed correctly.
There were also gaps in recruitment and there were insufficient staff in all areas of the service to meet the needs of people, the CQC report said.
Inspectors also found that staff lacked understanding about people’s nutritional needs and as a result there was a lack of oversight.
The CQC received mixed reviews about the care and support people received, with some service users saying that missed and late calls impacted upon the quality of their care, while others said their privacy and dignity had been impacted at times.
However, some people spoke positively about the quality of care they received from care staff and told the CQC that staff were kind and friendly, but that changes needed to be made in the office to improve their quality of care.
CRG Homecare Stockton will be kept under review and, if the CQC has not taken immediate action to propose to cancel the provider’s registration of service, it will be inspected again within six months.