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Independence Matters chooses Access Group to streamline its services

Access Group – Steve Sawyer Headshots cropped

A Norfolk-based care provider for vulnerable adults has teamed up with the Access Group to streamline its services.

Independence Matters works across the country supplying home care and community services for people with learning and physical disabilities, dementia and mental health problems.

The business said that prior to its partnership with the Access Group, it was unable to hold all of its data in one place and access it instantly.

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The software is set to help support managers in identifying trends and improve practice, policy, training shared learning across the country.

Commenting on the partnership, Rosie Lovemore, Independence Matters’ people and quality director, said: “Before choosing the Access Group Software, our data was often out of date, and the time and resources spent on paper solutions, archiving and uploading to databases were too costly. 

“While our main services are provided in community hubs, others take place in people’s homes, so it was very difficult to compile all of the data we needed. Now we have a resource library for audits, reporting incidents, accidents and recording compliments and complaints. The software is brilliant, and it offers us longevity with the ability for improved care planning and rostering.”

Steve Sawyer, managing director at The Access Group’s health and social care division (pictured), added: “It is heartening to hear that, after researching the market, Independence Matters chose Access Group as its care management system partner. Working across such a broad range of clients and services, Independence Matters need to understand what is happening at every point of client contact to ensure the services are being delivered as best as possible.

“We are delighted to be working with such an excellent and important business and are pleased that we can be a part of its improvements.”

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Sarah Clarke

The author Sarah Clarke

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