Information about how to access social care must be made clearer, says Healthwatch England

Healthwatch England

More than half of people living England can’t access the information they need about social care and find it difficult communicating with staff, a new report has found.

Healthwatch England’s ‘What People are Telling us’ report found that 60% felt ‘negative’ about their experience of social care.

As many as 1,299 people’s experiences about social care were considered in the survey, which was conducted between October and December 2019.

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Advising on how services can improve, Healthwatch England said they should invest in making information clearer to the public about what care people are entitled to, who to contact for advice and how to access care.

It also recommended social care services to be transparent about changes to care to prevent people feeling like staff are withholding information; and be responsive and easy to contact when people have questions.

In August last year, Healthwatch England warned that a lack of transparency among local authorities in England is “making it impossible” to learn from complaints made by the public about social care services.

Research by the independent consumer champion for health and social care found that councils focus on reporting the number of complaints they receive rather than communicating what they are learning.

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Sarah Clarke

The author Sarah Clarke

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