A Home Instead Senior Care franchise, praised for its “innovative” approach to care and recruitment, has been rated ‘Outstanding’ by the Care Quality Commission.
Home Instead Senior Care North Herts received the top rating for three out of five inspection areas – caring, well-led and responsive – after being rated ‘Good’ overall in its first inspection in 2016.
The CQC said it observed many examples of innovative practice that increased people’s independence and promoted wellbeing in the workplace.
This included employing a dog as its ‘Emotional Welfare Officer’. This had a positive response and put a smile on staff faces when seeing the dog, inspectors said.
The registered manager was also praised for using innovative ways to recruit people. For example, they had produced a poem as the advertisement for people to understand the role.
There was also a strong person-centred culture within the service, the CQC noted.
One person was at the end of their life and was admitted to hospital. The client and their family wished for them to attend a close relative’s wedding and this was made possible by Home Instead staff coordinating with transport and health professionals.
Dave and Karen Marsh, owners of Home Instead Senior Care, said of the CQC rating: “We’re thrilled. To have the fantastic work of our team acknowledged in this way, by independent inspectors, is a wonderful boost for all of us.
“We are, and always will be, a resource for our local community. We put people and their wellbeing as top priority and will continue doing all we can to support our team, our clients, their families and everyone else we work with in the best ways we can.”