A Home Instead franchise based in Kent has been rated ‘Outstanding’ by the Care Quality Commission (CQC) for a second time, following the sudden and unexpected passing of its owner, Symone Salwan.
Home Instead Senior Care, Tunbridge Wells, Sevenoaks and Edenbridge was given the top rating for being effective, responsive and well-led.
Since Symone’s passing in February this year, her team has been working hard to continue to deliver the same standard of service as recognised by the CQC, not only in Symone’s name, but also because they hold the same ethos and values.
Sara Grist, general manager, said, “I am absolutely delighted with the rating, Symone would have been so proud. She was so well thought of, not only here at Home Instead but in the wider community, where she did so much to champion people living with dementia.
“We continue to honour her memory and everything that Symone set out to do. Her ethos, passion and devotion to caring shone through and we are continuing with all her good work.”
The CQC highlighted in its summary that the provider had a “truly holistic approach” to assessing, planning and delivering care to ensure that people remained healthy and independent.
It also noted that Home Instead had developed “innovative and effective ways” to enhance its clients’ wellbeing and quality of life.
Many examples of compassion, kindness, dignity and respect were also shared in the report.
In one instance, inspectors heard how a client was admitted to hospital and was anxious that her cats were cared for, so the team stepped up and looked after them.
They took videos of her cats each day and took them to their client in hospital to reassure her that all was well before she was able to return home.
The CQC also highlighted how Symone and her team had established “outstanding links” with local health and social care services, as well as other local organisations to provide support for their clients.
Symone championed a series of Dementia Friendly Workshops for both the general public and business owners to teach skills in developing successful relationships with those living with dementia.
Her involvement in local dementia friendly community initiatives saw her attend many award ceremonies as a finalist and a winner for the numerous projects she either instigated or was a part of.
The CQC report also noted that the provider was involved in setting up ‘Forget-me-not Café’s’ in Kent, hosting people living with dementia, their carers, family and friends.
Home Instead said the cafes were integral in the formation of the Sevenoaks Area Dementia Friendly Community, co-chaired by Symone and which, in 2019, received charity status.