A home care provider based in Kent has been rated ‘Outstanding’ for a second time running.
All About Home Care achieved the top rating for four out of five key lines of enquiry – safe, caring, responsive and well-led.
This is an improvement on its first inspection in June 2017, when it was rated ‘Outstanding’ for being caring, responsive and well-led, and ‘Good’ for being safe and effective.
The Care Quality Commission said service users continued to benefit from an “outstandingly well-led” service, providing excellent care which was “extremely responsive” to meeting people’s individual needs.
Inspectors noted that the service had a transparent, open culture and encouraged creative thinking in relation to people’s safety. Staff also showed empathy and had a “can do” attitude that encouraged people to challenge themselves to take “positive risks”, the report says.
Technology was used to enhance the delivery of effective care and support, inspectors said. For example, staff used an electronic platform to sign in and out of care visits and document medicines administration.
This meant that office-based staff could monitor care delivery in real time and reduced the likelihood of missed visits or medicines errors.
All About Care also understood that people living with dementia were particularly at risk of social isolation, the CQC said.
Since the last inspection, the service was involved in establishing a community singing group called Find Your Voice for people with dementia, Parkinson’s or MS.
James Frewin, head of Inspection for Adult Social Care (South East), said: “People were receiving exceptional care from All About Home Care. Services were developed and tailored to their needs. However, the promotion of independence and engagement with the local community was also viewed to be important.
“It was clear throughout the inspection at All About Home Care that the staff took pride in their work and went the extra mile for the people they supported. Not only have they kept to a level of excellence, but they have taken our report to heart and tried to explore what else they could do to improve the care they offer their clients. We want to congratulate everyone at All About Home Care for what they have achieved there.”
Caption: A staff member celebrates completing vocational qualifications as part of the Hospice in the Weald Federated Scheme.