Chanel House, a home care provider based in Kent, has been awarded an Outstanding rating by the Care Quality Commission (CQC).
The service was inspected in May and was rated Outstanding for being effective and responsive to people’s needs and Good for being safe, caring and well-led, leading to an Outstanding rating overall.
Chanel House provides live in and care visits to people in their homes, supporting 28 people over nine locations with 10 people receiving personal care at three of the homes.
One person lived in a purpose built flat, three people shared a single ‘house in multi-occupation’ and six people lived in house that was converted into four apartments.
A broad age range of people used the service, some of whom had needs associated with learning disabilities, dementia, epilepsy and other complex needs.
James Frewin, Head of Inspection for Adult Social Care, said: “We found the management and staff at Chanel House committed to providing outstanding care to the people living at the service and in their own homes.
“People were supported and encouraged to have choice, independence and control in a range of aspects of their lives. The team working there led by the registered manager should be extremely proud of the work they do.
“What really impressed me in reading the inspection report and speaking with those involved in the inspection about this service was the level of personalised support that people received, from staff who had the right skills and who treated people with kindness, compassion and dignity.
“People told us they liked the staff who supported them, and staff themselves declared it a great place to work.
“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led.
“I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”
Inspectors found the service was flexible and adaptable to each person’s needs, allowing people to reach their full potential and live as independently as possible in their own homes.
The report said that people’s goals were relevant and reviewed -for example, one person received support with their mobility and now walked without the need for a handling belt or wheelchair, increasing their independence to the extent they were able to walk independently with family members on days out.
It was also found that the service empowered people to make choices about their health and how it should be managed and that links with health and social care services were excellent.