Radar Healthcare head of marketing Hayley Levene on the company’s inspiration for sponsoring one of the most hotly-anticipated events on the social care calendar.
Radar Healthcare, a leading software company working with healthcare organisations across quality, audits, compliance, patient safety and risk management, has been announced as the headline sponsor of the 2021 Leaders in Care Awards, hosted by Home Care Insight and our sister title, Care Home Professional.
Here, head of marketing, Hayley Levene, explains why the company feels so strongly about supporting the event this year and provides an insight into how it supports home care providers across the UK.
What inspired you to sponsor this year’s Leaders in Care Awards?
Over the last year, we’ve seen first-hand how difficult it’s been for care professionals, and when the opportunity arose to be a part of celebrating their hard work and dedication, we couldn’t turn that down. I speak to healthcare organisations about the challenges they face all the time and I never fail to feel inspired after speaking to them. We’re really proud to support them with some of these challenges.
What do you think an event like this will mean to the sector?
It’ll mean so much – the past year in particular has been so difficult for providers, and for anyone who wins, I can only imagine how proud they’re going to feel. We’re really behind any initiative that celebrates the hard work of care professionals, the suppliers and the people who have come together to keep people safe and well.
What message would you give to this years’ finalists ahead of the ceremony in October?
To every single person involved in the healthcare sector, regardless of winning, you’re a hero in our eyes. Thank you to everyone, and good luck at the awards.
How many home care providers do you currently serve?
We currently work across over 10,000 locations both in the UK and internationally. In home care in particular, we support organisations such as Claimont Health, HRM Healthcare, Care South and more.
How much growth in digital demand have you seen since the onset of the pandemic and what is fuelling this?
I think the pandemic has really opened people’s eyes to how technology cannot only support healthcare teams, but really take them to the next level. We’ve seen a significant rise in the number of organisations taking on digital technology, or even just taking the first steps to find out how it could impact their working lives and the care they provide. The time spent on manual interventions, paperwork, gathering information and last minute preparation for CQC inspections is a thing of the past, and people know that now.
How have you supported care providers to deal with the challenges posed by COVID-19?
When the pandemic began, we were really quick to react – we built our teams to be agile, to be able to act when we need to and we did just this. We created multiple event types for our customers so they could track pretty much anything during the pandemic, from vaccine rates, to staff self-isolating, to understanding what was happening across locations, and where they may have safeguarding issues. One customer in particular, Methodist Homes, had just started working with us, and we onboarded them within three weeks to support them in mobilising a COVID-19 outbreak event and workflow. We weren’t going to let them go at it alone and I’m proud of our teams for acting straight away.
What differentiates Radar Healthcare from the many other digital software providers?
There are so many things that makes us different, but I think the main differentiation is our people. We really do care and we work in partnership with our customers from the start, right through their journey with us. I think a lot of providers see themselves as suppliers, but we’re not afraid to challenge our customers to make sure they’re meeting their objectives of the system. I would also say that it’s not just our people who are with our customers every step of the way, it’s also our software. Because Radar Healthcare is cloud based, responsive and completely device agnostic, it means home care providers can use it on the go. There’s no longer the need to go back and update anything later on.
Care providers are facing increasing cost pressures. How do you help home care providers save time and money?
Our software helps care providers to work more efficiently – it’s easy for a software provider to say that we’re saving them time, but what we’re actually doing is helping them be more productive with their time. Taking Spark Medical as an example; rather than spending four hours completing manual audits, they’re instead spending that time more productively because Radar Healthcare is giving them that time back.
In terms of financials, we provide an all-in-one solution for all quality and compliance related activity, so we ensure customers aren’t having to purchase multiple systems, ultimately saving money. One customer, Sanctuary Care, has replaced eight systems with ours: “Radar Healthcare has transformed the way Sanctuary Care uses systems and how we access our data, within our homes and across our central teams,” the company said.
However, we don’t just help our customers save money, we help them make money, by evidencing excellence and promoting their organisation as being best in class for multiple reasons. One customer recently won a significant tender due to the hard work they’d put in to improving their services, and they could easily evidence all of this as part of the tender process.
What areas are you focusing on in terms of new innovations and what new products do you have in the pipeline?
Our product is constantly growing to meet the needs and requirements of our customers, and we have a real focus on being innovative, and providing new and exciting options. More recently we’ve launched predictive analytics, and we’re currently working with one customer on IoT (internet of things). We’ll be connecting Radar Healthcare to a patient safety monitor, so that if the monitor goes off, it’ll automatically create actions and start a workflow to ensure the correct actions are taken and evidenced. The equipment manufacturers also benefit as they will be able to host guides, troubleshooting documents and equipment audits on Radar Healthcare too. Everyone will therefore know how to use and maintain the equipment, enabling them to provide the best care possible.
Another exciting thing we’re working on is Natural Language Processing (NLP). In simple terms, this will enable the user to ask the system a question without having to search for the answer across different modules. For example, how many events did we have on a specific day, or where are we at with a specific event? One more new feature we’re looking at is Robotic Process Automation (RPA). This will help automate manual processes. For example, if a complaint comes in, someone will have to manually type out a response and add the details, opening them up to human error – with RPA, the system will automatically complete this step for them, saving so much time on simple, but time-consuming tasks. All of the exciting new features we’re working on will make the lives of care professionals easier, more efficient and bring them into the future.
Where do you see the future of the social care sector heading?
A big and very positive step forward for social care are the plans for integrated care systems. Traditionally, the NHS and social care have worked in silos, with disconnected systems. I think that uniting the two will really help create a smoother transition through services for patients, and shared data will allow a more preventative approach to care.
I believe digital systems will continue to play a huge part in the social care sector, with manual processes being a thing of the past. This is especially apparent as the CQC start to adopt their new strategy, requiring digital evidence for things like safety and processes.
Tickets for the 2021 Leaders in Care Awards are available here.