Due to a strong response from voters in this category, we decided to hand out a Highly Commended Award and a deserving recipient.
And the winner of this accolade, sponsored by Andrew Wilson Partnership is Bupa.
Since restructuring its portfolio in 2017 in order focus on delivering high quality care both in the short and long-term, Bupa has invested heavily in its homes and colleagues alike to ensure it is delivering the highest possible standards for residents and their families.
The ongoing process has resulted in a dramatic increase in the overall quality of Bupa services – with eight of its homes now recognised as ‘outstanding’ by the CQC up from just two in the last 12 months. Outstanding homes now represent 6% of Bupa’s portfolio, almost double the CQC’s national average of 3.5%.
In addition, Bupa has been awarded an outstanding rating for domiciliary care at Richmond Village Nantwich – one of its eight retirement villages. A further three care homes have also achieved outstanding ratings for individual areas of their CQC reports. CQC results continue to improve across the board, moreover, with 82% of services now rated good or outstanding. In the last 12 months Bupa also invested £31.6 million in its homes and villages to improve facilities for residents, including significant refurbishments across 19 homes.
Vivienne Birch, director of quality and compliance, said: “We’re really thrilled after two years of hard work. So well done to the team – we’re really proud to win it.”