LIC AWARDS 2019 SHORTLIST: Executive of the Year


This award honours owners, directors and senior managers in care who have provided inspired leadership on a company- and sector-wide level and driven their organisations to achieve great things over the past year.

We are delighted to announce that the 2019 shortlist includes the following executives:

Ken Waterhouse, Home Care Preferred
Ken Waterhouse is Managing Director of Home Care Preferred and HCP Franchise Ltd. He has worked in the care sector since 1987, operating award winning care homes, and set up Home Care Preferred in 2012. Headquarted in Enfield, North London, the company started franchising in 2017 and now has two franchise branches, with a view to open 200 more locations nationwide. Under Ken’s leadership the company has grown from just a few employees to more than 120 members of staff who have had a positive impact on people’s lives. Home Care Preferred recognises that most people would prefer to remain in their own home as they grow older, but at the same time, they want companionship, security, peace of mind and may require a level of care and support. The company wants to make care at home a positive choice for all adults who require support at home. By providing highly trained support assistants and offering a flexible approach, the provider believes it is possible for people to remain happily at home.

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Lorraine Corr, Connected Health
Lorraine Corr is responsible for the day to day operation of Connected Health, ensuring its 480 employees deliver quality service to 1,190 clients across five social care trusts in Northern Ireland. Following her promotion to Service Manager in 2016, Lorraine introduced a new management structure, providing each region with an area manager and senior care assistants. The bespoke structure has resulted in a clearer approach to the growth of the business and has given clear lines of communication for each of carer on the ground. Lorraine was also successful in securing two successful ‘Hospital to Home’ projects in Northern Ireland, which focused on providing a digitally enabled, ring-fenced and highly trained homecare hospital discharge team designed to get people out of hospital sooner, reduce hospital re-admission, improve re-enablement success rates and ultimately free up finite acute care bed spaces. The project has freed up hundreds of beds across both trusts. She has also ensured that once carers have undertaken their training, they are paired up with a ‘Buddy’ (supervisor) who they shadow during their first days on the ground. Under Lorraine’s management, the business has seen a 28% growth in clients over the last year.

Michelle Fenwick, Heritage Healthcare
Michelle Fenwick is the owner and director of Heritage Healthcare. With a wealth of experience in healthcare and as the first Qualified Franchise Professional (QFP) within the care sector, Michelle’s knowledge of the industry enables her to provide franchisees with a unique standard of support, whilst monitoring and encouraging their performance. The significant support system provided by Michelle has led to considerable success within the franchise network, particularly within the previous 12 months. Since its launch into the franchise sector in 2013, Heritage Healthcare now provides home care support in 21 territories, as well as two company owned care offices in the North East and York. Michelle dedicates a lot of time to the franchise community. She is a regular attendee of events hosted by the British Franchise Association (bfa) and Encouraging Women into Franchising (EWIF), where she shares best practice of care management and discovers new strategies that will benefit the Heritage Healthcare network. Previously, Michelle has been elected chair of the bfa Northern Forum for two years running and has also become Chair of all Regional Chairs.

Martin Jones, Home Instead Senior Care
Martin joined Home Instead Senior Care UK as COO in 2011. Five years later, he was promoted to managing director, before being named the CEO in June this year. When Martin joined Home Instead, there were 58 UK franchises, but that number has grown to 200. Martin has been instrumental in steering the network to a projected turnover of over £171m in 2019. He is passionate about HISC’s mission to ‘change the face of ageing’. The company’s bespoke approach to quality care, where the client comes first, has resulted in HISC achieving 53 CQC Outstanding ratings – more than any other care company in England. Martin has also led HISC’s drive to investigate the potential of technology to drive positive change in the sector. He has been instrumental in developing the concept of ‘high-tech, high-touch’ and looking at how the company can use tech to enhance its care. Martin is also dedicated to providing job opportunities that are fulfilling and which make best use of peoples’ skills and experience. In a sector plagued by poor employment perceptions and low retention rates, Martin is committed to change these perceptions by becoming an employer of choice.

Tickets for the Leaders in Care Awards can be purchased online here.

For details of table purchases and unique sponsorship opportunities around the Leaders in Care Awards, please contact Josh Waddell on 020 3176 5458 or email

Tags : Executive of the YearLeaders in Care AwardsLIC Awardsshorlist
Sarah Clarke

The author Sarah Clarke

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