LIC AWARDS 2019 SHORTLIST: Innovation in Care, sponsored by everyLIFE Technologies


Innovation is a key ingredient of outstanding care. This award recognises providers who have come up with creative ways to reduce risk, improve operation efficiency and most importantly, improve outcomes for individuals.

Examples of innovation in care include projects that tackle isolation, reduce hospital stays, deliver quality training and improve clients’ independence.

We are delighted to announce that the 2019 shortlist includes the following providers:

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Caremark East Hertfordshire and Broxbourne
Caremark East Hertfordshire and Broxbourne is a fairly new franchise, registering with the CQC in May 2018, but is already driving innovation in the home care sector. In February, the business launched a Time to Talk service to promote inclusion and tackle loneliness. The campaign was launched on the back of Age UK findings that 1.9 million older people feel ignored or invisible and 3.6 million older people in the UK live alone, of whom 2 million are aged 75 and older. The service offers 15 minute weekly calls between care visits in the hope of making a difference to people’s lives and improving their well-being. Caremark East Hertfordshire and Broxbourne was established by Shah and his wife Priya Desai, whose father had received end-of-life care at home. It was rated ‘Outstanding’ by the CQC during its first inspection in May.

Christies Care
A family-owned live-in care agency rated Outstanding by the CQC, Christies Care has grown to be one of the largest providers of 24/7 care in the UK. Following carer feedback, the agency has undertaken a major upgrade of its training services. This has included reducing induction training course time to allow carers to carry out self-guided learning and absorb the information in their own way. Medication training has been redesigned and blended learning has been incorporated to help carers make a smooth transition into the training process. A soon-to-be launched online learning portal also means carers will have an accessible way to gain knowledge, guidance and further learning, which should cut the amount of calls to the office by making field staff more self-reliant. Supporting materials have also been added to the course, including a book containing risk assessments, a support plan and other paperwork the carer will use out in the field.

Good Oaks Home Care
Good Oaks Home Care, a care provider offering home visits and live-in care throughout Dorset, Mid Sussex and Reading, is the first home care provider to become 100% carbon neutral. The business has worked with Carbon Footprint, an independent consultancy company, to measure carbon emissions across the business, from carers’ cars, to train journeys and office emissions. It then offset this by planting trees locally and safeguarding trees in the Amazon. It has also been working on reducing its overall emissions by reducing travel journeys between visits and moving to 100% renewable energy. Another innovation from Good Oaks is the Above and Beyond Rewards. These celebrate the extra things carers do for clients, every day. It has also implemented a unique ‘Good Oaks Operating System’, jokingly referred to as The GOOS. This is an interactive, visual repository of advice, template documents and step-by-step guidance. It is pre-installed on each computer, and staff can search for what they need. For example, if they need to know how to add PRN Medication to a care plan, they simply search PRN and this filters the information to exactly what they need to know.

Heritage Healthcare
Heritage Healthcare is a family-run home care provider with a franchise network of 20 offices across the UK. The company has been part of the franchise industry since 2013 and has built an in-house support team with experience in all areas of care and business development. The initial franchise package gives business owners a head-start in the launch of their home care business, with a robust business model in place to secure success within a territory. Support with finances, business plans and development, marketing, recruitment, and human resources paves the way to boosting the franchisee’s skills and experience so they can deliver high-quality strategies and support their care teams and clients. The support provided by the franchisor has been awarded two national awards in recent months; at the Home Care Awards in May, Heritage Healthcare took home Best National Support Team and Most Outstanding Home Care Team.

Home Instead Senior Care
The pioneering Home Instead Senior Care model of delivering care recognises the need to support people’s emotional needs and offer social stimulation. This was recognised in 2016 when the company was awarded a Queen’s Award for Enterprise in the Innovation category. And the provider continues to innovate to this day. The company has launched an End of Life training programme, which is City & Guilds accredited and received the Princess Royal Training Award this year. Virtual reality training is now also in use within the network, giving care workers a better understanding of the frailties experienced in later life. Home Instead embraces technology to improve care and has recently secured UK exclusivity in the home care sector for GrandPad, a simple tablet for seniors. This allows clients to send voice emails, view pictures and videos, listen to music, play games and make video calls. Home Instead’s latest service, Home Aware, uses a range of smart sensors in the home to build a picture of activities of an older person, such as patterns of sleep and bathroom visits. The provider can then act on these insights and prevent hospital visits.

Tickets for the Leaders in Care Awards can be purchased online here.

For details of table purchases and unique sponsorship opportunities around the Leaders in Care Awards, please contact Josh Waddell on 020 3176 5458 or email

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Sarah Clarke

The author Sarah Clarke

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