The registered manager is indisputably the key position within a home care service.
This award aims to recognise those leaders who set the tone of the business by driving a caring culture in the workplace and going above and beyond in perusing excellence in care.
We are delighted to announce that the 2019 shortlist includes the following registered managers:
Karen Rides, Bluebird Care Camden & Hampstead
Karen has been recognised by Bluebird Care for going above and beyond in pursuing excellence in care. Since she became the registered manager of the Camden & Hampstead service in 2016, staff retention has improved 40% and, in the last two years, not one member of the office team has left the organisation. Karen never stops challenging herself and is always looking to further her knowledge and expertise. Most recently, she has achieved a level 5 qualification in leadership and management, undertaken a course in understanding autism and, along with her whole office team, successfully completed a City & Guilds course in Delivering Service Excellence in Health and Social Care. Since Karen joined the business, the service has achieved an overall ‘Outstanding’ rating from the CQC, becoming the first domiciliary care company in the whole of North London to achieve this rating. One of Karen’s focuses over the last 12 months has also been continuous innovation and improvement in her quest to provide the best possible care. For example, she has launched a traffic-light system to rate the wellbeing of each individual customer. This is then discussed in a three-hour team meeting once a week. She has also rolled out a staff guide app that assists and supports the care team.
Helen Garland, Right at Home Bournemouth and Poole
Over the last 12 months, Helen Garland has demonstrated commitment and success in driving forward the personal development of her team, inspiring them to achieve excellence and, through training, nurturing and leading by example, creates a caring culture throughout the organisation. She undertakes regular personal development and this has encouraged the rest of the team to do the same, with 51% of carers holding or studying for a QCF qualification. Helen’s ongoing attention to detail and effective management has also resulted in 100% of the provider’s clients saying they would recommend its services in an independent survey. Additionally, Helen has demonstrated person-centred, compassionate care since joining the business in 2012. For example, she ensured a client of six and a half years was never left alone during her final days, as per her request, after her GP withdrew medication. Helen has also created a tailored training programme for new care givers to ensure clients receive an excellent service. This goes right down to the basics of making a bed properly.
Stefka Deneva, Blue River Home Care
Stefka Deneva is the registered manager of Blue River Home Care, located in Waltham Abbey, London. She is a skilled leader who is committed to involving people, relatives and staff in the development of the service. Stefka has developed strong links with the community and has looked for ways to increase peoples’ awareness of home care and related topics, such as dementia. She is constantly looking for ways to further develop person-centred care at the service. For example, she has introduced an electronic record keeping system, which has reduced the time staff have spent writing reports and increased the time spent caring for people. Stefka has also introduced a ‘Friends and Family’ app to the service which allows friends or relatives, with the client’s consent, to access, in real time, information about the care the person has received. Additionally, she is currently developing a ‘time to talk’ service to help address the loneliness some people face in the community. This allows clients to have a care worker call them once a week for a 15 minute chat.
Zoe Kelly, Good Oaks Home Care
In a considerable year for change, Zoe has worked tirelessly to maintain high care standards and implement improvements in her role as registered manager for Good Oaks, which provides home care for people living in Dorset, Mid Sussex & Reading. The company recently moved to paperless care plans and Zoe ensured the smooth transition by writing instruction manuals, holding workshops and hosting one-to-one clinics. Zoe is also committed to ensuring Good Oaks carers take pride in their work. She recently implemented an ‘Above and Beyond’ form for staff to fill out whenever they have performed an extra task for a client or colleague. Each form submission goes directly to Zoe, who emails each carer to thank them for going the extra mile. She puts these on file and staff are then eligible for Above and Beyond Rewards. Zoe also sources additional training and development to ensure carers can confidently meet clients’ changing and complex needs. She recently invited a representative from Bournemouth Blind Association to a carer meeting, who gave carers information about supporting blind clients in the community.
Tickets for the Leaders in Care Awards can be purchased online here.
For details of table purchases and unique sponsorship opportunities around the Leaders in Care Awards, please contact Josh Waddell on 020 3176 5458 or email firstname.lastname@example.org