The winner of the Home Care Registered Manager of the Year is Karen Rides from Bluebird Care Camden & Hampstead.
Karen has been recognised for going above and beyond in pursuing excellence in care.
Since she became the registered manager of the Camden & Hampstead service in 2016, staff retention has improved by 40% and, in the last two years, not one member of the office team has left the organisation.
Karen never stops challenging herself and is always looking to further her knowledge and expertise. Most recently, she has achieved a level 5 qualification in leadership and management, undertaken a course in understanding autism and, along with her whole office team, successfully completed a City & Guilds course in Delivering Service Excellence in Health and Social Care.
Since she joined the business, the service has achieved an overall ‘Outstanding’ rating from the CQC, becoming the first domiciliary care company in the whole of North London to achieve this rating.
One of her focuses over the last 12 months has also been continuous innovation and improvement in her quest to provide the best possible care. For example, she has launched a traffic-light system to rate the wellbeing of each individual customer. This is then discussed in a three-hour team meeting once a week. She has also rolled out a staff guide app that assists and supports the care team.
Commenting on her win, Karen said: “I don’t know what to say – without the team I wouldn’t be here, to be honest. I lead my team the best I can and move them forward for the good of their careers and keep business going.”