The Home Care Provider of the Year Award goes to The Good Care Group.
This category, sponsored by Care Planner, recognises the organisations that have led the pack in providing outstanding care over the past 12 months.
The Good Care Group (TGCG) impressed the judges with its excellent track record of delivering home-based care.
The business recognises that people are its most valuable assets and, over the past 12 months, people in management positions have participated in a ‘cultural development programme’ with an external ‘Culture Consultant’ which teaches them coaching skills to be able to ‘help others to help themselves’.
A group of ‘cultural ambassadors’ have been appointed to act as role models and to coach others through difficult situations in the workplace. The provider has also introduced a five-day induction programme to ensure professional carers have the right skills to succeed in their role.
The training features an end-of-life module endorsed by Palliative Care Consultant Dr Mannix, whilst the ‘Culture and Communication’ module echoes the work embedded throughout the organisation with the Culture Consultant.
TGCG’s commitment to quality care has also been unwavering and the provider has made a huge difference to clients’ lives as a result. Over the last 12 months, chest infection rates reduced by 28%, falls reduced by 5% and clients experienced 16% fewer hospital admissions than in the previous year.
TGCG uniquely employs a Consultant Admiral Nurse, which provides a specialist nurse-led service, and a dedicated occupational therapist, which recently developed a ‘positive risk-taking agreement’ specifically for clients at high risk of falls, but with the capacity to take risks. The agreement focuses on the client’s goals and wishes and is highly person-centred.