Lincolnshire home care provider praised by CQC for “innovative service”

Bluebird Care North East Lincolnshire & West Lindsey – CQC Outstanding

A home care provider supporting adults with mental health, physical disability or sensory impairment needs in Lincolnshire has been rated ‘Outstanding’ by the CQC.

Bluebird Care North East Lincolnshire and West Lindsay received the top rating in two out of five areas of the CQC’s inspection framework – responsive and well-led – and ‘Good’ for safe, effective and caring.

During this inspection in October, the CQC said it found “multiple examples” to demonstrate the staff and management team were passionate about providing an “innovative, excellent service”.

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The report also noted that staff members’ “extreme dedication” enabled them to recognise the importance of providing meaningful activities and they “worked tirelessly” to meet people’s holistic needs, hobbies and interests.

John Webber, managing director of Bluebird Care North East Lincolnshire & West Lindsey said: “I am very proud of the whole team at Bluebird Care North East Lincolnshire & West Lindsey for striving every single day to make such an amazing achievement possible.

“Every single team member demonstrates the utmost level of commitment to providing the kind of personal and professional care and support that puts the individuals we work with first. We aim to provide people with the same standard of care that we would expect for our own families, which means valuing each individual’s unique qualities – we are delighted that the CQC has recognised this.

“It is also great to see that we have received an ‘Outstanding’ rating in two of the inspection’s ‘key lines of inquiry’: responsive service and well-led service. We look forward now to what lies in store for us as we go onwards and upwards.”

The provider and registered manager placed a strong emphasis on continually improving the service, inspectors said.

“They were extremely passionate and dedicated about fundraising and supporting good causes that helped to make a difference to people’s lives. The provider, registered manager and staff promoted the spirit of generosity,” the report went on.

“The provider and registered manager were wonderfully passionate about delivering an outstanding person-centred service. The provider’s ethos and values were promoted by the staff at the service which, benefitted the people using the service.”

Inspectors added that quality assurance procedures were in place to assess the quality of the service provided and maintain people’s welfare and safety and the provider valued the staff team “immensely” and supported them.

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Sarah Clarke

The author Sarah Clarke

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