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Live-in care provider retains Outstanding CQC rating

Christies Care directors

Live-in care provider Christies Care has been awarded an ‘Outstanding’ rating for the second consecutive time following a CQC inspection.

The achievement puts the Suffolk-based company in a category with less than 3% of live-in care providers in England.

Inspectors praised the service, which cares for 190 people in their own homes, for continuing to be “outstandingly well-led and responsive”, providing a range of person-centred support and activities in line with individuals’ wishes.

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The report went on to say that continuous learning was “embedded in the culture of the service” and staff were “caring and committed” to providing individual person-centred care to each person.

The “cohesive management team” was also praised for continuing demonstrate “outstanding, strong values” with a desire to learn about and implement best practice throughout the service.

Lin Barnes, registered manager and director of Christies Care, said of the achievement: “In this industry, you can’t stand still. Regulatory changes and the changing political landscape mean we have to work hard to stay ahead of the game. Our team, from management to support staff, are all extremely motivated to deliver the very best care to our clients and support to our carers.

“I’m so proud of them all for the contributions they make daily to maintain our forward momentum and it’s the icing on the cake that we were able to demonstrate this to the CQC again in our recent inspection.

“It’s been a big year for us, we have secured some awards that reflect our hard work in the industry and we are ready to continue to deliver a really excellent service to our clients in 2020 and beyond.”

Christies Care was rated ‘Outstanding’ for being effective, well-led and responsive, and ‘Good’ for being caring and safe. The same ratings were awarded during an inspection in 2016.

Caption: (L-R) Registered manager and director Lin Barnes, chairman and director Hugh Gathorne-Hardy and managing director Freddy Gathorne-Hardy.

Tags : Best practiceChristies Carelive-in careoutstanding double
Sarah Clarke

The author Sarah Clarke

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