London council-run care service rated ‘Outstanding’


A council-run service that cares for people with learning disabilities and mental health issues in London’s Croydon has been rated ‘Outstanding’ by the CQC.

The Croydon Shared Lives scheme, which places vulnerable adults in the homes of specialist carers for day-to-day support and help, was given the top rating during an inspection in November.

The service was rated as ‘Outstanding’ overall, with individual ratings of ‘Outstanding’ for being well-led and caring, and ‘Good’ ratings for being safe, effective and responsive.

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The CQC report noted that the service provided an “exceptional model of personalised care” and that people valued and trusted their carers and felt looked after.

It also stated that the service’s manager, Dawn Elizabeth Howell, provided “outstanding leadership”.

Debbie Ivanova, Deputy Chief Inspector of Adult Social Care, said: “I continue to be impressed with the standard of care provided by Croydon Shared Lives. It is clear to me that the service is totally focused around the people it serves.

“Feedback from those that used the service, carers and other healthcare professionals was always exceptionally positive. Keep up the good work.”

Councillor Louisa Woodley, cabinet member for families, health and social care in Croydon said: “Our Shared Lives staff and carers make a huge difference every day to vulnerable people in Croydon, so I’m incredibly proud that their work has been formally rated as outstanding.

“I’m particularly pleased this report underlines how the Shared Lives programme really helps individuals to be as independent as possible and achieve their personal goals, and that inspectors have held the service up as an example for others to follow.”

Tags : Best practiceCQCCroydon Shared Livesoutstanding
Sarah Clarke

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