A London home care agency has been placed into special measures after CQC inspectors found a “totally unacceptable” number of safety breaches.
A potential overdose was just one of the risks faced by people being cared for in their own homes by staff at Medacs Healthcare, Croydon, according to the commission’s report.
At the time of CQC’s visit in October, 648 people were receiving personal care from Medacs Healthcare.
The inspection found breaches of regulations in relation to staff training, the safety of care, staff deployment, person centred care, complaints, governance and statutory notifications, leading to an overall inadequate rating.
The majority of people’s care calls were not delivered at the time they were expected and people gave examples of where this had impacted significantly upon them and the safety of the care that they received.
The inspection also found that records relating to risks people faced were inconsistent and inaccurate and that medicines records were not kept up to date.
The report notes that the CQC also identified instances where medicines records showed a potential overdose.
Clients and relatives told the CQC that their complaints were not responded to and inspectors saw that numerous concerns about staff punctuality and care delivery had not been picked up through monitoring.
Debbie Ivanova, CQC’s deputy chief inspector for Adult Social Care in London and South, said: “The level of care at Medacs Healthcare – Croydon is totally unacceptable. Clients had no idea what time care workers would arrive at their homes and people did not always receive the standard of care they were entitled to.
“Medacs Healthcare – Croydon is now in special measures. It will be kept under review and will be inspected again within six months.
“If not enough improvement is made within this time we will consider further action in line with our enforcement procedures including preventing the provider from operating this service.”