A South London home care service praised for its “exceptional” community engagement initiatives has been rated ‘Outstanding’ by the CQC.
Home Instead Senior Care Wandsworth, Lambeth and Dulwich achieved the top rating for being caring and well led, after previously been rated ‘Good’ overall during its previous inspection two years ago.
Alison Murray, Head of Inspection for Adult Social Care in London, said this level of improvement is a “tribute to the hard work of management and staff”.
Speaking of the achievement, franchise owner Tony O’Flaherty (pictured right) said: “We are so pleased to have received an outstanding rating from the CQC.
“The feedback from families of how respectful our caregivers are and how they go above and beyond to continue to enable people to remain independent in their own homes is wonderful.”
Throughout the report, inspectors shared examples of how staff went the extra mile for their clients.
They noted that one client had resisted attempts by her family to go out of the house and socialise, but with the encouragement of the caregiver had regained the confidence and independence to start going to a dementia café.
A relative said, “Having my mother attend the Home Instead Wellbeing Café, a community initiative run and funded by Tony, earlier this year was probably the best thing she did.
“She interacted with other people who, like herself, find life very isolated and lonely. Although she didn’t want to go at first, once her barriers came down she started chatting to people, telling them all about her past life, dancing and needlework.”
The CQC report highlighted how the Home Instead branch worked to promote independence with a number of community initiatives, including the Lambeth Dementia Action Alliance, to improve the health and social care of people living with dementia and their carers.
“CQC found the service was exceptional at promoting people’s independence so they could continue to enjoy their lives,” the report said.
The provider was praised as a strong advocate for people and supporting them to access external services that would be of benefit to them.
For example, the service had registered with Thames Water so people using the service would get priority support in the case of a loss of service.
“The director was passionate about community engagement and was a major advocate in promoting and raising awareness about dementia in the community,” inspectors said.