A West London home care service has raised its CQC rating from ‘Good’ to ‘Outstanding’ after improving its safety procedures.
HomeCare Reablement Service, run by the London Borough of Hammersmith and Fulham, was rated Good overall, but ‘Requires Improvement’ for being safe during a previous inspection two years ago.
Inspectors found one breach of regulation in relation to safety of medicines management. It said care plans for people who required prompting or assistance to adhere to their medicine needs had not contained a complete written record of all prescribed medicines. Therefore, staff could not be fully assured that they had accurately administered medicines.
However, during an inspection earlier this year, the CQC found that the breach of regulation was met and “thorough systems” for the safe management of medicines had been established.
Service users reported that they felt safe using the service and inspectors found that there were appropriate systems in place to promote people’s safety and mitigate risks.
The agency was therefore rated ‘Good’ for being safe, caring and well-led and ‘Outstanding’ for being effective and responsive.
The CQC noted that people were supported by “exceptionally well-trained staff” who benefitted from a “dynamic” learning and development programme.
Staff were also described as “kind and caring”, and were praised by people for their respectful approach when assisting people with their personal care. Debbie Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “The London Borough of Hammersmith and Fulham should be proud of the HomeCare Reablement Service and its Outstanding rating.
“A consultant at a local hospital said that it had been ‘a pleasure’ to work with the team at Reablement. CQC were also told of the high praise the service received from those using Reablement and their relatives.”