Lynn Laughland launched HRM Homecare Services in 1994 from her living room, when she started helping a neighbour in need of personal support. Her research into care at home found that many others needed similar care support and their needs were not always being met.
Fast forward 27 years, and Lynn has successfully developed and grown HRM Homecare Services into one of the largest care specialists providing home support to vulnerable people across Central and West Scotland.
HRM Homecare Services now cares for 680 service users, providing more than 9,000 hours of support per week, while promoting independence and encouraging older people, children and families, plus adults with disabilities to continue to live well at home.
The Covid-19 pandemic proved extremely challenging for the care sector, but Lynn met this challenge head-on. She actively advertised for 150 staff to add to her 275-strong workforce – especially for those whose sectors, such as hospitality, were badly hit by the pandemic. This meant HRM Homecare continued to deliver its key objectives of providing high-quality care for those who are most vulnerable.
Lynn also led a transformation of HRM Homecare’s quality and compliance through the pandemic. The result was the company achieved the world’s most recognised quality management standard, ISO 9001: 2015, in a huge boost to its credentials.
HRM Homecare was also named a finalist for two Scottish Care at Home Awards. The company was nominated for the palliative and end-of-life Care Practise Award, while service manager Claire Graham was shortlisted among the best emerging talent by industry representatives. Lynn’s work saw her named Women’s Enterprise Scotland Business Leader for 2019.