Majority of care staff ‘happy and satisfied’ in their roles, survey finds

Social media image 2_ Building a Better Workforce Survey-The-Findings

A large majority of social care professionals are ‘happy and satisfied’ in their jobs, according to a new report.

The Building a Better Workforce survey, conducted by Quality Compliance Systems (QCS) on 200 employees, sought to garner a real-world picture of the lives of professional carers.

It found that despite ongoing the recruitment and retention crisis, 80% of respondents ‘agreed’ or ‘strongly agreed’ that they are happy and satisfied in their role, while nearly half (48%) stated that they had worked in the social care sector for more than a decade.

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In other questions that were focused on the support for staff, the results again reported a high satisfaction, with 83% stating they were supported well by their manger, 90% stating they were supported by their team and 90% stating that they received the training that they needed to do their jobs well.

However, career development was an area that care professionals felt could be improved, with 14% reporting that they felt that opportunities to further their career in social care were very limited.

The survey also revelead that the COVID-19 pandemic has driven a technological sea change, which has highlighted the need for better communication in the way care is dispensed.

As for electronic tools, the survey showed that technologies that made care planning, medication management, audit and risk assessment easier were in great demand. However, it was those systems that delivered guidance and best practice, such as policy management tools, that they valued the most.

Over 75% of people polled said they had come to rely on them and would continue to do so.

Meanwhile, 84% of respondents agreed that the use of electronic systems has helped to improve the quality of the service provided. Only 5% of people disagreed and preferred traditional paper processes.

Nikki Walker, QCS’s Chief Executive Officer, said: “At QCS, our number one priority is to support and empower people working in social care. To achieve this, we need to provide them with tools to deliver the best care possible to those they support regardless of the setting they work in or the challenges they face.

“Only by listening to the views of frontline carers and their managers, can we truly understand their ‘painpoints’ and respond to their needs. The findings from this survey and the others that follow will ensure that we can continue to make a difference in the products that we provide.”

To download the report for free, click here.

Tags : job satisfactionQuality ComplianceQuality Compliance Systemssurvey
Sarah Clarke

The author Sarah Clarke