Majority of service users feel they don’t have a say in their care, says SCIE report


The majority of people who access social care and support services, or care for those who do, feel that they don’t have a say in how these services work.

This is according to a report from Social Care Institute for Excellence (SCIE), which paints a picture of attitudes in the social care sector towards co-production – developing equal partnerships between service users, informal carers and professionals.

Most people who responded to the survey say that co-production is not happening for them – despite many wishing it would.

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Two thirds (62%) of respondents said they do not feel they have a say in how their support services are designed and delivered.

SCIE head of Co-production Pete Fleischmann said: “The majority of those working in the sector, carers and people who use services that responded to our survey, want to see co-production put into practice – something which is not currently happening for everyone.

“It is only when everyone’s contribution is valued equally and power is shared that meaningful co-production can happen. Building these equal partnerships can go a long way to avoiding social care failures in the future, as well as improve outcomes for those using services.”

The report was launched during Co-production Week (July 1-5), which celebrates the benefits of co-production and highlights the contribution of people who use services and carers to developing better public services.

The SCIE survey also brings together responses from those working in social care.

Overall, 96% of surveyed professionals in the sector say that they would prefer to work for services that are designed and delivered in equal partnership between themselves, carers and service users.

Similarly, 95% of people who use services say they would prefer to use services that have been co-produced.

Tags : co-productionsocial careSocial Care Institute for Excellencesurvey
Sarah Clarke

The author Sarah Clarke

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