Manchester home care provider awarded second Outstanding rating after virtual inspection

Mark Collier cropped

A domiciliary care provider based in Manchester has been awarded an ‘Outstanding’ rating for the second consecutive time following a virtual CQC inspection.

Beloved Homecare, which provides live-in and hourly care services to people living in Trafford and the surrounding areas, was given the top rating for four out of five Key Lines of Enquiry – caring, responsive, well-led and safe.

This is an improvement on its last inspection in 2018, when it was rated ‘Outstanding’ for being caring, responsive and well-led.

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The announcement follows a virtual inspection that started in October and finished in early December. This involved the service scanning and sending digital, password-protected documents and policies to the CQC.

Beloved Homecare managers then attended a series of Zoom calls with an inspector to discuss the evidence.

Explaining the process, Beloved Homecare managing director Mark Collier (pictured) said: “We found the whole process to be very collaborative between ourselves and the inspector, but also extremely evidence-based, more than a usual inspection would require. During the zoom calls, the inspector would ask for further evidence based on what had been discussed during the call. We were then given a few days to gather the evidence required and revert back to the inspector. This cycle happened a few times.

“Alongside the inspector, there was a pool of support staff who contacted our clients and their families, as well as staff. They conducted short interviews to question aspects of the service and obtain people’s opinion on the organisation. The inspection team also had a specialist pharmacist who handled the medication throughout the inspection.”

In its report, the CQC noted that since the 2018 inspection, Beloved Homecare had introduced several creative and innovative ways to enhance people’s safety, particularly regarding risk management.

It said this enabled people to take “positive risks” and retain as much independence as possible.

The regulator also commended staff for going “above and beyond” what was expected from their roles to ensure people received outstanding care and support.

“People who used the service and their relatives were at the heart of how the service was run, and involvement in the care they received was a high priority to the management and staff team,” the report said.

Beloved Homecare was also praised for being “highly passionate” about ensuring people received high quality, person-centred care that was based around their likes, dislikes, hobbies and interests.

“Feedback from relatives whose loved ones had previously used the services of Beloved Homecare as they approached the end of their life, was very positive,” the report added.

Commenting on the achievement, MD Mark Collier said: “We’re extremely proud to have received a Care Quality Commission rating of overall Outstanding.

“We’re currently the only home care provider in the borough of Trafford to have this rating and one of only four in Greater Manchester to enjoy such a rating.

“This is an incredible achievement and it’s down purely and simply to the hard work dedication of all our staff. We consistently get thank you cards from our clients and families for what our carers do and this makes me immensely proud.”

Tags : beloved homecareBest practiceCQCoutstandingvirtual inspection
Sarah Clarke

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