The Marie Curie Nursing and Domiciliary Care Service, North East Region, based in Newcastle, has received an Outstanding rating from the Care Quality Commission (CQC).
The CQC inspected the Marie Curie nursing service in October 2019.
The service provides palliative and end-of-life care to more than 200 people living at home.
It was rated Outstanding for being well-led and responsive, and Good for being caring, effective and safe.
Ros Sanderson, CQC head of adult social care inspection, said: “We received exceptionally positive feedback about this service and during our inspection we found the care being provided not only supported the people requiring care, but their families too.
“People and their relatives felt empowered to be a part of their care and were supported to make decisions.
“The provider developed a rapid response service which meant it could act quickly to unforeseen events and support people’s choice in where their care was delivered. Healthcare professionals described it as ‘invaluable’.
“The leadership and management of the service were experienced and knowledgeable.
“There was a strategy to ensure person-centred care was valued and recognised, staff were encouraged to support the development of improvements to the service to better it further. Congratulations on achieving an Outstanding rating, well done.”
Audrey Rowe, regional manager at Marie Curie, said: “I’m so proud of every member of Marie Curie staff who provide person centred care with such dedication and compassion.
“They ensure that people living with a terminal illness receive high quality, end-of-life care across the North East, by supporting and enabling them to be cared for at home surrounded by their loved ones.
“We believe everyone has the right to a good end-of-life, so I’m delighted that the CQC has recognised this by giving our service the Outstanding Award.”