Throughout the COVID-19 pandemic, Mark Collier has been a true leader when ensuring the safety of Beloved Homecare’s staff and clients.
He single-handily sourced ample volumes of PPE and frequently communicated the latest guidance with members of staff in a simple and easy to understand fashion. Mark also made himself available, out of hours, to speak to any member of staff about their concerns and offer reassurance.
In addition to this, Mark led the team in implementing a weekly COVID-19 testing programme for staff. This allowed Beloved Homecare to give peace of mind to clients and be proactive in the management of the virus.
In late 2020, Beloved was rated ‘Outstanding’ by the CQC for a second time. The inspector commented on how well Beloved had stuck to the regulations and enquiry lines.
This came after Mark had mentored a member of staff to oversee the compliance side of the business, concentrating on safe medication and proper reporting practices.