The Minister for Care met with care workers and clients employed and supported by Home Instead’s Wimbledon and Kingston office last week.
Gillian Keegan started her morning shadowing one of the company’s caregivers, Eleanor Smith, on a home care call to clients Dorothy and Eric in New Malden.
The couple, both in their nineties, have been clients of Home Instead for over a year. They spoke to the minister about the care they receive and how it had supported them to remain at home and living independently.
The call was followed by a visit to the company’s office to gain insights into the delivery of person-centered home care.
Speaking about the visit, the minister said: “I am very grateful for the opportunity to shadow a domiciliary care worker on one of their visits, and to Dorothy and Eric for taking the time to talk to me about their experience receiving care in their own home during COVID-19.”
Clare Jefferies, owner of Home Instead Wimbledon and Kingston said, “I was delighted to have the opportunity to showcase our work in the local community. It’s not every day that a government minister comes to call.
“The work we do helps to keep people out of hospital, as well as allowing them to return home sooner following a stay in hospital. The last few years have shown us, more than ever, just how important it is for us to work to blur the line between health and social care, looking for more opportunities to collaborate and better support each other.”
Jefferies also used the opportunity to speak to the minister about the need to professionalise care work and the lengths that Home Instead goes to provide training and career progression opportunities for its teams.
Home Instead Wimbledon and Kingston was the first home care company in London to achieve an ‘Outstanding’ rating from the Care Quality Commission in 2016 and has gone on to secure a further two Outstanding ratings.
Caption: Gillian Keegan (right) with Dorothy, Eric and caregiver Eleanor Smith (back).