New home care agency rated outstanding in first inspection

Berkeley Home Health

Caption: Naomi Nunn, business manager; Tracy Curry, care coordinator; and Kelly Trudgeon, field care supervisor.

A home care agency based in Suffolk has been rated as outstanding by the Care Quality Commission in its first inspection.

Berkeley Home Health – East of England, which registered its services on October 4 2017, provides care and support to older people and younger adults living in their own homes. At the time of inspection, the service was providing personal care to 54 people.

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The CQC rated the company as ‘outstanding’ for being responsive and well-led and ‘good’ for being safe, effective and caring, leading to an overall outstanding rating.

Naomi Nunn, East of England business manager, said: “We are absolutely delighted to have been rated outstanding by the Care Quality Commission. The whole team at Berkeley Home Health work incredibly hard to ensure that we provide the highest standard of care and the very best safe and responsive service to our customers.

“We are constantly developing as a business through listening to the needs and wishes of our customers to ensure that we provide both a tailored and personal service which enables and empowers individuals to remain in the comfort and familiarity of their own home.”

Jemima Burnage, CQC’s head of Inspection for Adult Social Care in the central region said that inspectors were “very impressed” by the care and support offered by Berkeley Home Health.

“Inspectors reported evidence of staff ensuring ‘every small detail of the care provided met the individual service user’s needs and wishes’,” she added.

“Without exception, CQC inspectors found that the people they spoke to were positive about their experience of Berkeley. They were full of praise about staff and shared numerous examples of how their care workers consistently provided them with personalised, tailored and responsive care.”

The inspection team found that Berkeley was particularly responsive in securing extra help people using the service when they needed it.

“Where staff had identified concerns in people’s wellbeing, there were systems in place to contact health and social care professionals,” said Burnage.

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Sarah Clarke

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