A home care provider based in Tyne and Wear is celebrating after being rated ‘Outstanding’ for the second time.
New Prospects, located in Whitley Bay, received the top rating for being responsive, well-led and caring – an improvement on its 2016 inspection when it was rated ‘Outstanding’ for responsive and well-led services, and ‘Good’ for caring.
Chief executive Ellen Vick told Home Care Insight: “This is the second time we have been rated ‘Outstanding’ overall but this time, we have been rated ‘Outstanding’ for three out of five areas, which I’m really pleased about. It’s wonderful that the CQC has recognised that we are always striving to do better.”
New Prospects provides care and support to 213 people up to 24 hours per day, so that they can live in their own home as independently as possible.
CQC inspectors noted in its report that people were cared for “exceptionally well” during the inspection in December, and that staff were “incredibly enthusiastic and passionate” about the services the agency provided.
Rosalind Sanderson, head of inspection (North East and Coast) for Adult Social Care said: “We received nothing but high praise for this service when we visited, and people told us how much the service supported them to become ever more independent.
“During the inspection we saw that the caring relationships that had been formed were further enhanced through strong and effective communication, staff really listened to the people they supported. It’s fantastic to see that the service has continued to provide high standards of person-centred care. But also worked hard to make added improvements so the people it supports are provided with the best possible care.
“Congratulations to everyone at the service and well done for a second ‘Outstanding’ rating.”