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New provider hits care hours milestone six months early

Lynn & Chris James_Visiting Angels North Surrey

The owner of a new home care service has smashed her target of delivering 500 care hours six months earlier than planned.

Lynn James (pictured), who runs Visiting Angels’ North Surrey franchise, planned to reach the goal by July, one year after opening, but she has completed it in half the time.

She said: “I suspect a lot of people thought I was mad to launch a care business in the middle of a pandemic. The reality of it is that it just highlighted the important role that caregivers play in communities across the UK. To reach this milestone makes me extremely proud, but it’s even better knowing that I did it even quicker than I imagined. It goes to show that our carer-centric approach works.”

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James joined the Visiting Angels franchise network after working for Alzheimer’s Society, supporting families affected by dementia for 15 years. She was also an activities coordinator at Home Instead Senior Care.

Reflecting on her career and her inspiration for joining the company, she said: “I’d experienced all aspects of care in my career, spotting opportunities as I progressed. I would spend hours helping families work out the best care solution for them, only to find that the care didn’t match the expectation, coming across underpaid and underappreciated caregivers, rushed client visits and a stretched workforce. That’s when I came across Visiting Angels, which offered an entirely different and refreshing approach.

“I learned a lot about the world of franchising when I was at Home Instead. I saw how well it worked, recognised the support on offer and understood the benefits of investing in a much larger brand. Everything was pointing towards Visiting Angels for me to spread my wings.”

Dan Archer, managing director for Visiting Angels, said he is proud of James’ success in the face of such a challenging landscape.

“I’m extremely proud of how far Lynn has come,” said Dan. “She’s proven to be a very focused and determined care professional. She’s a champion of our carer-centric approach, taking every single opportunity in her stride and really embodying the Visiting Angels culture. I’m excited about what’s in store for her in 2021.”

Tags : Dan ArcherLynn JamesVisiting Angels
Sarah Clarke

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