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New scheme helps give service users a voice in shaping care improvements

My Home My Say

Heathcotes Group, a provider of supported living services across England, has launched an initiative to give residents an influential voice in shaping future changes and improvements.

My Home My Say involves a series of drop-in sessions at various locations nationwide, inviting colleagues and the individuals Heathcotes supports to share ideas, discuss concerns and highlight best practice.

The scheme kicked off with a week of activities and entertainment, including circus performers, bouncy castles, tombola, nail bars, mocktails, karaoke and charity fundraising.

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Heathcotes Group has organised My Home My Say in collaboration with its colleagues at Envivo Group, which acquired Heathcotes in 2020. 

Heathcotes Group managing director, Brendan Kelly, said: “Heathcotes have always believed that it’s vital to ensure that the people we support and their families are involved in decision making and the planning of their own services. It’s also important to make sure that our colleagues have their voice heard in helping us to improve and evolve the way we do things. Our colleagues at Envivo Group are also passionate advocates of that approach, so we decided to work together on the introduction of My Home My Say at various services.”

Keeley Denman​, Group Family & Co‑Production Partner at Envivo Group, commented: “We recognise that traditional surveys don’t always work in capturing people’s views, so we decided to be physically present to allow people to interact with us in a relaxed way that will encourage people to open up and just have a good conversation.

“It’s an ongoing process and we will continue the conversation with services as our plans develop. Heathcotes and Envivo are also teaming up to create co-production committees which invite participation from the people we support, families and colleagues. They will provide a space where we work together, listen and collaborate.”

Tags : Heathcotes Groupsupported living
Sarah Clarke

The author Sarah Clarke