A new supported living service based in Wigan has been rated ‘Outstanding’ by the CQC after its first inspection.
Eliot Gardens registered with the CQC in December 2017 to provide personal care to older people, some of whom have learning disabilities, physical disabilities or mental health needs.
Its assisted living development contains 35 ground floor apartments and has on-site care staff on hand 24/7, as well as a Careline alarm service.
Eliot Gardens was rated ‘Outstanding’ overall and for services that are effective, responsive and well-led. Safe and caring services were rated ‘Good’.
The CQC noted in its report that “without exception” service users and their relatives said that they felt the service was safe.
“Safeguarding policies and procedures were in place and had been followed which ensured people were protected from the risk of harm and abuse,” the report said.
“The staff team supported people to manage the risks in their daily lives in exceptional ways which had empowered them to achieve their goals and increase their independence through the use of positive risk taking strategies.”
Inspectors also said that medicines had been managed safely and that there was a “medicines champion” who provided additional guidance and support.
Accidents and incidents had been recorded and inspectors said they saw how the service investigated each event to establish the cause and avoid reoccurrence.
Sheila Grant, head of inspection (North Central), Adult Social Care said: “Our inspection of the service found a supportive and enabling culture driven by the desire to help people live fulfilling and unrestricted lives.
“Staff worked hard to understand people’s care needs and empowered them to achieve their personal goals, supporting them with reintroducing healthy diets as well as social and physical activities which led to improvements in people’s wellbeing.
“We also saw how staff had built caring relationships with the people they supported and prioritised their emotional wellbeing, helping them to become more confident and independent in their daily lives.
“We found that the registered manager was proactive in promoting and developing best practice throughout the service, driven by the provider’s organisation of the service. People, their relatives and healthcare professionals all praised the care being provided and the way the service was managed. Everyone at the service should be very proud their achievement, well done.”