Newcross Healthcare has appointed two new apprentices as relationship executives for the company.
24 year-olds Caitlin Jones and Elizabeth Sandlin joined the organisation this month and will work closely with clients to understand their needs and challenges.
The feedback will be used to drive staff development and service improvement, and they will also become intermediaries with other people pursuing careers in the sector.
The apprentice scheme is designed to open a pathway for people from a diverse range of backgrounds into a career in the care sector.
Caitlin and Elizabeth will be supported as they complete their studies, whilst gaining practical knowledge with Newcross, earning while they learn.
Kelly-Marie Harris, head of clinical training EPA’s and apprenticeships at Newcross, said: “We have invested in the Relationship Executive Apprenticeship learning pathway to support the continued development our employee and client experience.
“This vocational pathway will enable the learners to build exceptional relationships with clients seeking healthcare staff.
“Throughout the apprenticeship, we will be challenging their understanding of our client’s business needs, ensuring they are met by proactively seeking feedback of the service provided to our clients.
“This will be supported by the ‘Rate My Carer’ feedback feature on our HealthForceGo App which will help them identify areas of improvement and meet individual care needs, whilst improving the level of care delivered.
“Additionally, this role will involve in depth training in building relationships with existing and prospect healthcare staff.
“Our aim is for the Apprenticeship pathway to support improved staff retention and assist with recruitment of new staff to help meet growing industry demand, whilst actively encouraging people from a diverse range of backgrounds and sectors to join the healthcare industry through a earn-while-you-learn approach.”