A newly-married couple based in Shropshire have been given another reason to celebrate after their home care business was rated ‘Outstanding’ by the CQC during its first inspection.
Gillian and Adam Holden (pictured centre), who operate AStar Homecare Services in Whitchurch, were praised by inspectors for promoting a high-quality, personalised and caring business.
The couple married last year and registered the business with the CQC in October 2018.
Gillian Holden, managing director and registered manager of the service, told Home Care Insight: “I remember the day when my husband and I started this journey saying ‘what shall we call it?’. We had a vision and passion, then here we are, a year on from registration with the amazing accolade of Outstanding.
“I’m not shocked because I doubted our capabilities, but because I know it’s so hard to achieve this. But our team made our dream a reality.”
AStar Homecare was rated ‘Outstanding’ for three out of five inspection areas – caring, responsive and well-led – and ‘Good’ for being safe and effective.
CQC inspectors said in their report that the management team and staff spoke proudly and passionately about the service they provided.
“They were striving constantly to deliver outstanding care and support, and this was clear in the positive things that were achieved,” the report read.
Helena Dennett, head of Adult Social Care Inspection, said: “People were truly being respected and valued at this service, and empowered to be a part of their care.
“We found the service had a strong focus on developing trusted relationships with the people they supported, and their families. This started from robust interview and induction of staff to ensure the person-centred culture was upheld consistently. The service was proactive in helping people remain or become more independent. Many people we spoke with were extremely positive about their care stating it had turned their life around.
“We found the leadership to be strong with a clear vision for quality care and the registered manager led by example, morale was high amongst staff. Congratulations on being awarded a rating of Outstanding at your first inspection, well done.”
Gillian said it’s a “dream come true” to offer local people employment and careers in care and to support people in the community to remain living independently at home.
“Our team are inspiring and work so hard to be the best they can be and provide quality support. One of the reasons we started this was to ensure our loved ones had quality support when they needed it and there is no doubt our team all pass the ‘mum test’,” she added.
“Some people believe there is some secret recipe behind this, but it’s our belief that this is done through a robust recruitment processes, background checks, a high standard of classroom training, followed by an onsite competency test and training. We also really support and appreciate our team.”
Caption: AStar Homecare Services won the Best New Business Award at the Shropshire Chamber Business Awards 2019 in June.