NHS survey reveals public opinion on adult social care services


The public’s level of satisfaction with adult social care services in England has been revealed in a new report published by NHS Digital.

The Personal Social Services Adult Social Care Survey was conducted by councils with Adult Social Services Responsibilities (CASSRs), with 62,520 people taking part.

It found that 64.2% (389,130) of service users were ‘very’ or ‘extremely satisfied’ with the care and support they received in 2019-20, while 2.1% were ‘very’ or ‘extremely dissatisfied’.

Story continues below

The survey also revealed that the percentage of service users aged 85 and over has decreased from 27.3% to 26.8% in the last five years.

Meanwhile, the proportion of service users that have practical help on a regular basis from either a partner, family member, friend or neighbour increased from 40.8% in 2018-19 to 42.3% in 2019-20.

This publication draws on a number of data collections and measures how well care and support services achieve the outcomes that matter most to people.

Several measures showed a significant change since the previous year, including delayed transfers of care from hospital which were attributed to adult social care. These increased from 10.3 per 100,000 population in 2018-19 to 10.8 per 100,000 population in 2019-20.

The survey also showed that local authorities received 1.9 million requests for care and support in 2019-20, equivalent to 5,290 requests per day.

And local authority spending on adult social care stood at £19.7 billion in 2019-20, and increase of £918 million from the previous year.

The area of care which saw the largest increase in expenditure was long-term support, which increased by £748 million to £15.4 billion in 2019-20, an increase in cash terms of 5.1%.

Overall, the number of clients receiving long-term care has decreased each year since 2015-16, to 838,530 in 2019-20.

This has been mainly driven by a decrease in clients aged 65 and over receiving long-term care, down 39,045 to 548,450 since 2015-16.

Tags : NHS Digitalsatisfaction surveysurvey
Sarah Clarke

The author Sarah Clarke

Leave a Response