A domiciliary care agency based in North Walsham, Norfolk has been rated Outstanding by the Care Quality Commission (CQC) following an improvement drive.
Extra Care Home Services, which provides care and support to 20 people aged 65 and over, was given the top rating for being caring, responsive and well-led.
During a previous visit by the CQC in December 2016, the service was rated ‘Good’ for all areas of inspection.
The report noted that there were effective quality management processes in place, and service development and continuous improvement was embraced by the provider.
Jemima Burnage, CQC head of Inspection for Adult Social Care in the central region, said: “Our inspection team was very impressed by the level of support offered at Extra Care Home Services.
“The registered manager demonstrated exceptional leadership and instilled an extremely caring and inclusive culture of care delivery.
“Every aspect of the service was person-centred and staff were passionate about promoting people’s well-being by taking a truly holistic approach to their care.
“End of Life support was exceptional and staff responded extremely well to changes in people’s needs and the service actively helped people avoid social isolation.
“People received care from extremely kind and thoughtful staff, with whom they had built particularly close and trusting relationships. Staff consistently demonstrated concern, consideration and compassion to people and their relatives.”
The Outstanding rating puts Extra Care Home Services in the top 4% of care providers in the country.
According to the CQC’s 2019 State of Care report, 82% of home care providers in England are rated ‘Good’, 13% are rated ‘Requires Improvement’ and 1% are rated ‘Inadequate’.