Norfolk home care provider opens community pop-up shop

Hazel with unit

The well-being of elderly friends and family, and advice on services to help keep loved ones independent and in their own homes were the main topics of conversation at a popular high street pop-up run by care leaders in West Norfolk last month.

Home care provider Extra Hands, based in Heacham, opened a temporary home in the King’s Lynn shopping centre over a two week period.

Anita Walter, public relations and marketing director at Extra Hands, was delighted by the steady flow of interested and curious shoppers, and said the company hopes to run a similar event again.

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The well-being check-up service offered by the award-winning Extra Hands, which has been providing care and support for more than 25 years in the county, was of particular interest to passers-by.

Walter said: “We were the first home care provider in the county to offer this service for carers who need to be reassured when they cannot make their usual calls. And now this service is in its fifth year and continues to grow in popularity, as our pop-up event showed with the amount of people who mentioned it.”

The company, whose Heacham operation was rated outstanding by the Care Quality Commission last year, invited other organisations linked with the care industry to share the space and create a unique one-stop information centre.

These included the Care and Repair service run by West Norfolk Council, independent living service Lily, and Wiltshire Farm Foods.

Walter continued: “Our visitor from Wiltshire Farm Foods came along with hot soup and cake, which drew even more people in because it was such a cold day. It was really nice to meet so many people and offer them advice and information they may not have been aware of.”

This is not the first time Extra Hands has gone out in the community to discuss the wellbeing of elderly people.

Last year, the company visited primary schools across the country to teach young children about dementia.

Caption: Extra Hands director Hazel Evans.

Sarah Clarke

The author Sarah Clarke

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