Norfolk’s largest care provider NorseCare is celebrating its fourth ‘Outstanding’ report from the Care Quality Commission (CQC).
The Lawns facility in Great Yarmouth became the latest housing with care scheme in NorseCare’s portfolio to receive the top rating after an inspection last month.
The news comes hot on the heels of the provider’s Lisbon Court facility in King’s Lynn being rating ‘Outstanding’ in July. Its Westfields and Munhaven care homes have also been given accreditation.
Like Lisbon Court, The Lawns was rated ‘Outstanding’ for three out of five areas of inspection – caring, responsive and well-led – and ‘Good’ for being safe and effective.
In the report, inspectors enthused that “the service was exceptional in placing people at the heart of the service, with a strong person-centred caring and responsive ethos”. Tenants told the inspectors that they were “treated with exceptional kindness, compassion and respect”.
Activities and local community engagement was recognised, with inspectors noting a successful intergenerational activity initiative with the local school.
A weekly lunch and after school club brings children into the facility to spend time with the tenants and take part in activities. One tenant told the inspector: “It’s really good fun when they come in, it makes you feel good being with young people.”
Registered Manager Carole Nisbett was praised as an “excellent role model who actively seeks and acts upon the views of people”.
“The registered manager was passionate about the quality of service delivery and led by example. They followed best practice and pursued opportunities to improve care and people’s experiences to attain better outcomes. This was often over and above the regulated activity of providing personal care to people,” inspectors said.
Commenting on the achievement, Nisbett said: “The Lawns is a great place where people love to live and love to work. We were delighted to receive an outstanding at our last inspection for how we care for people, but to receive an overall outstanding is just wonderful. We love being part of the local community and are always looking at new ways to help people and to improve the way we support them.”
NorseCare supports nearly 1,500 people in residential care homes and housing with care schemes in Norfolk.