North East home care provider goes from Good to Outstanding

Home Instead Senior Care_Cleveland_CQC Outstanding

A home care provider based in Stockton-on-Tees, County Durham, has been rated ‘Outstanding’ by the CQC after improving its quality of care.

Home Instead Senior Care Cleveland was rated ‘Outstanding’ for being caring and well led and ‘Good’ in respect of safety, effectiveness and responsiveness, following an inspection in September.

At the last comprehensive inspection in March 2016, Home Instead Senior Care Cleveland was given an overall rating of ‘Good’.

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Part of a national network, the Cleveland office was set up in 2014 and is owned and run by former Stockton Rugby Club player, Gavin Morrigan, and his partner Michelle Fairless.

The service was praised for its exceptional leadership throughout the report, by inspectors and staff alike. Staff told the CQC that they felt extremely valued as part of the team and one was quoted as saying “I will go out of my way for them as I know they do the same for me.”

Morrigan and Fairless are no strangers to receiving honours for their work. Home Instead Cleveland has previously won a Community Minded Business Award from the Police and Crime Commissioner of Cleveland.

The service also received the award for Outstanding Contribution to the Borough of Stockton-on-Tees at the Mayor’s Service to the Community Business Awards. Both were awarded in response to an elderly fraud prevention scheme established by Home Instead. CQC inspectors acknowledged that the scheme has had a ‘wide-reaching and crucially important impact in preventing crime being perpetrated against the elderly’.

Commenting on the rating, Morrigan said, “We are delighted with this latest achievement as so few companies have been awarded an outstanding rating. Michelle and I are immensely proud of what the team has achieved.

“Reading the report, with its many positive comments, is humbling. We all love what we do and are committed to bringing peace of mind to our clients and their families.”

Ros Sanderson, CQC’s head of inspection for Adult Social Care in the North East said: “This service has improved its rating from Good to Outstanding and I congratulate them. We heard nothing but positive feedback when we talked to the people, and their relatives, being supported.

“Procedures in respect of medicines management and incident reporting were in place and being adhered to. It is clear people being cared for were kept safe.

“I was encouraged to see a prevention scheme that was in the early development stage during our last inspection had now been successfully implemented. Fraud prevention information and support was provided not just to people who used the service but also free of charge to the wider community. As a result of the scheme people had avoided falling victim to scams

“There was a very open culture that was driven by a very visible management team. The directors and registered manager spoke with passion about the service, what they had accomplished and how they wished to improve the existing high standards of care in the future.”

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Sarah Clarke

The author Sarah Clarke

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