A domiciliary care service based in Enfield, north London, has been rated ‘Outstanding’ by the Care Quality Commission.
Edenvale Care was given the top rating for being caring, responsive and well-led. It was rated ‘Good’ for being safe and effective, following the inspection in December 2018.
The service was rated ‘Good’ for all inspection areas during its previous inspection in May 2016.
Inspectors found that people and their relatives were very positive about the care they received and that care plans contained detailed information to help staff build a rapport with their clients.
The CQC also noted that the service “went above and beyond” supporting relatives of people receiving end of life care.
For example, the service had asked for additional funding from the clinical commissioning group to support a family whose relative was receiving end of life care. With the extra funding the service took this family out and provided social activities and emotional support to help them through the process of their relative dying.
Debbie Ivanova, deputy chief inspector for Adult Social Care said: “What a truly fantastic service, with three Outstanding ratings for being caring, responsive and well-led.
“Edenvale Care Limited can be proud of the care it provides for its clients. It is diverse and inclusive, ensuring people receive the best care possible.”
The values for the organisation were shared in the staff handbook and the guide for people who used the service. The staff handbook stated: “We believe in each person’s right and entitlement to have greater choice and control over all aspects of their life, where they live, how they live and to lead as full, purposeful and independent a life as possible, being part of the community.”
Registered manager Valerie Bee Looi Lim-Bennett said: “I have a passion for care because I believe care is about compassion. It’s about challenging and changing attitudes. I believe in human rights. Staff can approach me. I want staff to speak their mind and have an opinion and say what can improve. It makes me happy when people do fantastic things. I don’t tolerate poor care.”